Airbnb Hosts Who Excel: Stories of Hospitality

Airbnb has become a popular way for travelers to find unique and affordable accommodation, and for hosts to earn extra income by sharing their homes with others. But what makes some Airbnb hosts excel above the rest?

Here are a few stories of Airbnb hosts who have gone above and beyond to provide their guests with an exceptional experience:

• The host who went the extra mile to help a guest with a medical emergency: In 2019, Airbnb host Sarah Walker was hosting a guest from Brazil when he suffered a heart attack. Sarah immediately called 911 and stayed with the guest until the paramedics arrived. She also helped the guest’s family travel to the United States to be with him. The guest made a full recovery, and he and his family have since become good friends with Sarah.
• The host who created a custom-built Airbnb for travelers with disabilities: Airbnb host Steve Reynolds was inspired to create a custom-built Airbnb for travelers with disabilities after his son was diagnosed with cerebral palsy. Steve’s Airbnb is fully accessible, with features such as widened doorways, roll-in showers, and a wheelchair ramp. Steve has also partnered with local businesses to offer discounts and special experiences to his guests.
• The host who goes out of her way to make her guests feel at home: Airbnb host Maria Luisa Fernandez is known for her warm hospitality and attention to detail. She greets her guests with fresh flowers and homemade cookies, and she stocks her Airbnb with everything guests need for a comfortable stay, including coffee, tea, snacks, and toiletries. Maria Luisa also provides her guests with personalized recommendations for things to see and do in the area.

These are just a few examples of the many Airbnb hosts who are excelling in providing their guests with an exceptional experience. What makes these hosts so special is that they go above and beyond to make their guests feel welcome and at home. They are passionate about hospitality, and they take pride in creating a memorable experience for each and every guest.

Here are some additional tips for Airbnb hosts who want to excel:

• Be responsive and communicative with your guests. Respond to inquiries promptly and provide clear and accurate information about your listing.
• Be flexible and accommodating. If possible, be willing to work with guests on their check-in and check-out times, and be open to special requests.
• Provide a clean and comfortable space. Make sure your Airbnb is well-maintained and has all the amenities your guests need for a comfortable stay.
• Offer personalized touches. Leave a welcome note for your guests, stock your Airbnb with snacks and drinks, and provide recommendations for things to see and do in the area.
• Be attentive to your guests’ needs. Check in with your guests regularly to make sure they are having a good time and see if there is anything you can do to make their stay more enjoyable.

By following these tips, you can become an Airbnb host who excels in providing your guests with an exceptional experience.